Returns/Exchanges

When you receive your package open it immediately, inspect it and try on any wearable items. Call us with any issues you may have with the order immediately. 

If you need to return something, please send an email to orders@mypawfectbear.com or call us at 732.886.9556 within 2 days of receiving your order for an authorization # and return shipping address information. We will accept returns and exchanges if they meet the guidelines above and are within 2 days of delivery as long as you have received a return authorization #. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags in tact). 

Packages must be postmarked back to our office 3 days from the received delivery date.  We require that you return your Product using a traceable method like UPS or Parcel Post. MLSC Associates LLC will not accept returns sent COD. If the Product was damaged in transit, MLSC Associates LLC requests that you hold the Product and original packaging and call us the same day you sign for it.

Shipping charges of any kind are non refundable. This includes any return shipping on exchanges. 

Upon receipt and confirmation of the return, the customer's credit card/account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee.

In cases of the wrong product, damaged or defective product being shipped by MLSC Associates LLC, you may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped. 

Defective/Damaged Items

Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service center to discuss a solution.


Recieve the Wrong Item?
 
While we we try hard to be perfect, we are only human. The reality is that sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) follow the instructions below.

Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check. 

If you are exchanging merchandise for any other reason, follow the directions above and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or you received damaged merchandise. In this case, place a new order for the replacement item on our website and ship the original merchandise back via the U.S. Post Office with proof of delivery. Only by shipping through the Post Office will we be able to see your shipping charges and credit you for the correct amount. A refund for the original item and all shipping costs will be given as long as our guidelines are fully met.

Please call our Customer Service department to initiate a claim. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately if you need. In other cases that may not be possible. Replacement merchandise will be sent and charged until the original merchandise is recieved back to our warehouse. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it.  In either case, we will need the incorrect item returned to us (assuming you don't wish to keep it). If you do wish to keep it, we will refund the difference in price between what you ordered and what you received (assumes the item you ordered is more expensive than what we shipped). If the item you received in error is more expensive and you wish to keep it, you may do so at no additional cost - our mistake. 

Please Note: Claims for wrong items received must be made in writing within three (3) days of receipt of your order. 

If you allow more than 3 days to go by after receiving your order before inspecting it, we're sorry but there is nothing we can do.
 
Undeliverable Packages 
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less shipping charges. Additionally, if the package was refused for delivery, we will also assess a 15% re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.

Failed Delivery Attempts
 
Most of the carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.

MLSC Associates LLC Standard Terms of Sale

All sales are subject to the following terms and conditions:

1. Customer Acknowledgment
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from MLSC Associates LLC.

2. All Sales Made In New Jersey
All sales shall be deemed made in the State of New Jersey, USA, regardless of the location of the Customer. The Customer agrees that any dispute with N.J. MLSC Asscoaites LLC. arising out of the Customers purchase from MLSC Associates LLC shall be brought by the Customer exclusively in the state or federal courts situated in the State of New Jersey; and the Customer hereby agrees that such venue is appropriate and that MLSC Associates LLC agreement to sell and deliver products to the Customer is dependent on this provision. 

3. Purchase Price 

 

(a) Prices are listed in MLSC Associates LLC catalogs and web site, and are subject to change without notice. If there is a case of a price error, you will be contacted for approval before a higher price will be charged. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. 

(b) Payment is due before shipment.

(c) MLSC Associates LLC collects sales and use taxes for sales made to residents of the State of New Jersey. MLSC Associates LLC shall not be liable for handling or customs charges for shipments outside the United States. 

(d) Shipping terms are: F.O.B. Howell, New Jersey or Orlando, Florida. MLSC Assocaites LLC will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once MLSC Associates LLC delivers the Product to the carrier. Delivery times are estimates only and MLSC Associates LLC shall not be liable for delays. 


4. Vendor License Agreements
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer.

5. International
Products sold by MLSC Associates LLC may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer. 

Note about International Orders:
Items for shipment to countries outside of the United States may be subject to taxes, customs duties and fees levied pursuant to the laws of the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees which are NOT collected in advance or considered in either the price of the merchandise or the transportation costs.

6. LIMITED WARRANTY
(a) MLSC Associates LLC warrants that it has good title to the Products it sells, and that it has proper authority to promote and sell the Products it distributes. 
(b) MLSC Associates LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
(c) All merchandise is shipped in good condition and is packaged properly. Should a package be delivered to you opened, damaged or tampered with, please notify the carrier immediately. Retain the shipping carton(s) for inspection. Any obvious damage must be claimed with the carrier. 

7. LIMITATION OF LIABILITY
IN NO EVENT SHALLMLSC Associates LLC BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. IN NO EVENT SHALL MLSC Associates LLC LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM MLSC Assocaites LLC. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.



 

8.Exclusive Agreement
These Terms of Sale represent the complete and final agreement between the Customer and MLSC Assocaites LLC for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in MLSC Assocaites LLC invoice for the relevant sale. Terms contained in Customers purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

9. General
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of New Jersey. 
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect. 
(c) MLSC Assocaites LLC shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. 
(d) These Terms of Sale may be modified from time to time by MLSC Assocaites LLC without notice, and are current as of the date of the then current catalog or web site. Please refer to the current catalog or web site. 




 


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